This Application collects some Personal Data from its Users.
This document contains a section dedicated to Californian consumers and their privacy rights.
This document contains a section dedicated to Brazilian Users and their privacy rights.
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Marketing Platform — Concorde Business.
Owner contact email: alejandro@marketingsupernova.com
Among the types of Personal Data that we collect, by itself or through third parties, there are: Tracker; Usage Data; email address; first name; last name; phone number; payment info; Data communicated while using the service; various types of Data.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies — or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Owner may process Personal Data relating to Users if one of the following applies:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Access to third-party accounts, Analytics, Contacting the User, Hosting and backend infrastructure, Handling payments, Remarketing and behavioral targeting, Advertising, Registration and authentication, Tag Management and Interaction with live chat platforms.
For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data".
Our app complies with the Google API Services User Data Policy, including the Limited Use requirements. We understand the importance of protecting user data and have implemented measures to ensure compliance with the policy. We only use user data for the purposes outlined in our privacy policy and do not share or sell user data to third parties. By using our app, you acknowledge and agree to our compliance with the Google API Services User Data Policy.
Google Sheets: We allow you to get data and update your Spreadsheet.
Google Calendar: We read the list of events on your calendar to avoid overbooking. Also, we add events to your Calendar when a customer books an appointment.
Dialogflow: We use Dialogflow to allow you to automate customer services using Dialogflow. We only use Dialogflow to detect user intents.
This Application's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc.
For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.
The permissions asked are the following:
By default, this includes certain User's Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.
Provides access to the 'About Me' section of the profile.
Read and write with Business Management API.
Access the User's contact email address.
Allows reading an Instagram account profile information and media.
Allows the creation, deletion and hiding of comments on behalf of the Instagram account linked to a Page. Also allows reading and responding to public media and comments that a business has been photo tagged in or @mentioned in.
Enables the application to retrieve access_tokens for Pages and Applications that the User administrates.
Allows managing advertisements associated with the Page.
Send and receive messages through a Facebook Page.
Allows creating, editing and deleting comments posted on the page.
Allows subscribing and receiving webhooks about activity on the Page, and updating settings on the Page.
Allows the creation, editing and deletion of the User's Page posts.
Provides access to content (posts, photos, videos, events) posted by the Page, access to followers data (including name, PSID), and profile picture, and access to metadata and other insights about the Page.
Provides access to the User's locale through the connected Page.
Grants access to a User's time zone through the connected Page.
Provides the access to show the list of the Pages that the User manages.
Personal Data is collected for the following purposes and using the following services:
This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook, Inc.
Permissions asked: About Me; Business Management API; Contact email; Instagram basic; Instagram manage comments; Manage Pages; Managing Page Advertisements; Page Messaging; Pages manage engagement; Pages manage metadata; Pages manage posts; Pages read engagement; Pages User locale; Pages User timezone; Show List of Managed Pages.
Place of processing: United States — Privacy Policy.
Category of personal information collected according to CCPA: identifiers; internet information; inferred information.
Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner to run advertising campaigns in conjunction with external advertising networks. This service uses the "DoubleClick" Cookie. Users may decide to disable all the DoubleClick Cookies by going to Google Ad Settings.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland — Privacy Policy.
This processing constitutes a sale based on the definition under the CCPA.
Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Facebook, Inc. or by Facebook Ireland Ltd. Users can opt out of Facebook's use of cookies for ads personalization by visiting aboutads.info.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States, Ireland — Privacy Policy.
Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States, Ireland — Privacy Policy — Opt Out.
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed on this Application.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland — Privacy Policy.
By registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application.
Personal Data processed: email address; first name; last name; phone number; Usage Data.
Stripe is a payment service provided by Stripe Technology Europe Ltd.
Personal Data processed: email address; first name; last name; payment info.
Place of processing: Ireland — Privacy Policy.
Hosting services provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States, Ireland — Privacy Policy.
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc. or by Facebook Ireland Ltd.
Personal Data processed: Data communicated while using the service; Tracker; Usage Data.
Place of processing: United States, Ireland — Privacy Policy.
Registration and authentication services provided by Google Ireland Limited and Facebook, Inc. / Facebook Ireland Ltd, connected respectively to the Google network and the Facebook social network.
Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the relevant service.
Place of processing: Ireland, United States — Google Privacy Policy — Facebook Privacy Policy.
Remarketing and behavioral targeting services that connect the activity of this Application with the corresponding advertising networks of Facebook, Google, LinkedIn and Twitter.
Personal Data processed: email address; Tracker; Usage Data.
Place of processing: Ireland, United States — privacy policies and opt-out links available on each provider's website.
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland — Privacy Policy.
Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
This Application uses Trackers. To learn more, the User may consult the Cookie Policy by contacting the Owner.
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) and use other Personal Data (such as the IP Address) for this purpose.
Our app doesn't auto-share user data to other third-party tools without the user's consent. The user has full control over their data. The user is responsible for deciding what data the user wants to share with third-party tools and when they want to share it.
This Application does not support "Do Not Track" requests. To determine whether any of the third-party services it uses honor the "Do Not Track" requests, please read their privacy policies.
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running this Application (referred to collectively as "we", "us", "our").
The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to "The California Consumer Privacy Act of 2018".
We have collected the following categories of personal information about you: identifiers, commercial information, internet information and inferred information.
You have the right to opt out of the sale of your personal information. Such requests can be made freely, at any time, simply by contacting us using the details provided in this document.
You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law. See our User Data Deletion page for instructions.
We will confirm receipt of your verifiable request within 10 days. We will respond to your request within 45 days of its receipt. Should we need more time, we may take up to 90 days to fulfill your request.
This part of the document integrates with and supplements the information contained in the rest of the privacy policy. The provisions contained in this section apply to all Users who reside in Brazil, according to the "Lei Geral de Proteção de Dados" (LGPD).
You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users, the URI addresses, the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer, the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit and other parameters about the device operating system and/or the User's IT environment.
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Application as described in the relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker indicates any technology — e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting — that enables the tracking of Users.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Application, if not stated otherwise within this document.